Terms

ORDER TIMELINE

Our company processes all orders within 3 business days, unless otherwise specified in the product description.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 4 – 6 weeks to be created for you.

Look for the following image to see if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  • handling them as you would any fine jewelry.
  • polishing gently with a lint-free cloth should silver become tarnished.
  • storing in a cool, dry area.

Your product(s) can be damaged if:

  • left out in the sun.
  • stored in a hot or moist place.
  • dropped, crushed, or pierced.

Size Chart

Please use our size chart to prevent errors in ordering:

Screenshot 2021-03-09 at 6.43.00 PM

Custom orders

We always love creating new products from scratch. 

Please contact us for a quote. 

www.woollyside.com/custom/

Custom orders can have a lengthier processing time. 

Ask us for details.

 

SHIPPING

Our company ships through the following carriers:

  • USPS
  • UPS
  • FEDEX

International Shipping

We happily support and love our international customers.

We ship all International products through USPS, UPS, or FEDEX. 

Because international shipping costs are not automatically calculated at checkout, please contact info@woollyside.com for international shipping quotes and include your address in the email. 

Woollyside LLC is not responsible for duty or brokerage fees for international shipping. 

These charges come from your country during importation of your package.

Cost Calculations

We do our best to apply fair shipping costs to each order. 

  • Shipping costs are calculated automatically during checkout (except international, see above).
  • We automatically offer free shipping in the USA for orders over $50.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your order may still need 4 – 6 weeks to be handmade if it is a custom request.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. 

Additional non-returnable items:

  • Gift cards
  • Digital downloads (knitting patterns, etc…)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company, it may take some time before your refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@woollyside.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@woollyside.com.

Shipping

To return or exchange your product, you should mail your product to:

Woollyside LLC 6065 Hopkins Rd. Mentor, OH 44060

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.